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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise return shipping costs are your responsibility.

Items that have been used or were damaged in your possession may not be returned.  

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world, however, not all international destinations have had their shipping enabled.  If you are trying to order from an international address and cannot, please contact us at webmaster@airskinner.com.

We use the US Postal Service for shipping our product, either by First Class with Tracking, or via Priority Mail with Tracking, depending on the quantity ordered and the destination. International orders are generally shipped by USPS Priority Mail International. Other shipping methods are available upon request and at additional cost.  

Limited Warranty

There is a one-year warranty on the large 8-gauge needle against defects in workmanship and material.  There are NO warranties on the other needles or the carrying case - those are sold "as is".  

All warranty claims for the 8-gauge needle should be sent to the following address along with a copy of your receipt and a brief explanation of the claimed defect.  Please include $3.50 handling and send to:

Air Skinner
Attn: Warranty Return
1723 19th Street
Eau Claire, WI 54703

Use of this product in an unintended manner or failure to follow the instructions included with your kit shall constitute abuse and misuse, and will void any and all warranties.  This warranty gives you specific legal rights and you may also have other rights which vary from state to state. 

Note: you may find Air Skinner kits sold on eBay or other auction sites - inviduals selling our product are NOT affiliated with the Air Skinner and Air Skinner will refuse warranty claims or returns from products purchased elsewhere.  

Warning: Please read safety and operating instructions before using your Air Skinner.  Air Skinner is not responsibile for the use or misuse of this product.  By your purchase you are agreeing to these terms.